RPM Healthcare survey says Care Coach check-ins boost patient confidence

A new RPM Healthcare survey of 729 remote patient monitoring patients found that regular Care Coach check-ins helped 87% of respondents feel more confident managing their health. The results point to growing demand for RPM programs that pair connected devices with human support between doctor visits.

Why it matters: - Remote patient monitoring can do more than collect data. The survey suggests patient confidence, support, and engagement improve when RPM includes regular human check-ins. - The findings may matter for chronic care programs trying to keep patients connected between traditional visits.

What happened: - RPM Healthcare released its Q3 2026 Patient Survey on Sept. 9, 2026. - The survey received responses from 729 patients participating in remote patient monitoring programs. - Among the 713 patients who answered the confidence question, 622, or 87%, said Care Coach check-ins somewhat or greatly increased their confidence in managing their health. - 9 out of 10 patients said they feel more supported in managing their condition since starting RPM.

The details: - 97% of patients who rated their overall experience said they were satisfied or very satisfied with the program. - 96% rated the support from their RPM Care Coach as good or excellent. - Confidence was one of the most frequently identified areas of improvement, with 328 patients selecting “confidence in my health” as something that had improved since joining RPM. - RPM Healthcare said its remote patient monitoring and chronic care management solutions combine connected health technology with ongoing patient support. - The company said healthcare organizations can use remote monitoring and dedicated Care Coaches to maintain greater visibility into patient health while helping patients stay engaged in managing chronic conditions. - RPM Healthcare also described its platform as an all-in-one system that uses connected devices, personalized care coaching, and data-driven interventions.

Between the lines: - The survey points to a simple message for RPM programs: technology alone may not be enough if the goal is patient confidence and adherence. - Patient coaching appears to be a differentiator for programs competing on experience as well as outcomes. - Fabrizio Gambino, president of RPM Healthcare, said remote patient monitoring should help patients feel more connected to care and more capable of managing health every day. - Gambino said the results reinforce the value of pairing technology with meaningful human support. - Gambino also said the company’s goal is to make sure patients feel supported, informed, and actively connected to care between visits.

What's next: - RPM Healthcare is likely to keep positioning Care Coach support as a core part of its RPM offering. - The company may use the survey results to market RPM programs to healthcare organizations looking for stronger patient engagement in chronic care.

The bottom line: - The survey suggests remote monitoring works best when digital tools and human coaching are delivered together.