Building and sharing: insight into patient involvement in delivering the Future Hospital vision

I have been a member of the Royal College of Physicians (RCP) PCN since 2012. My personal experience has been in social care. I am particularly interested in how the ‘fault lines’ within, and between, organisations and systems make it difficult to provide whole person centred health and social care.

How can an individual continue to be treated as an adult, and respected as a citizen, even when they assume the role of being a patient or service user?

I was a member of the Future Hospital Commission (FHC) workstream focused on patients and compassion. I believe that our understanding about what makes a positive difference to a patient’s experience of healthcare has influenced and informed the recommendations of the FHC. The Commission’s vision for the Future Hospital (FH) is of an evolution to a new model of care which requires changes to the way hospital services are planned, designed, delivered and supported.

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